Thank you for choosing Uptown Bounce, when purchasing a ticket, you are deemed to have understood and accepted the terms and conditions as outlined below:

  1. All prices are in New Zealand dollars and include GST.

  2. No refunds are given once booking has been made, we do however give credit but a 48 hour notice is to be given to qualify for this and is at the discretion of the manager. See REFUND POLICY.

  3. Bouncing on trampolines can result in injury. Using the Uptown Bounce facilities must be undertaken in accordance with the rules and conditions displayed on our website and throughout Uptown Bounce.

  4. Uptown Bounce hold no responsibility or liability for accidents and injuries caused by using the trampolines or air bag or other equipment at Uptown Bounce. The use of the trampolines and air bag is at your own risk as well as any damage to or loss of personal equipment.

  5. There is a weight limit of 110kgs on the trampolines.

  6. Please consider the safety of yourself and others at all times whilst at Uptown Bounce. No double bouncing.

  7. No one is allowed to use the Uptown Bounce facilities without regulation wristband, please return the wristbands at the end of your session..

  8. Please follow any instructions or directions from our Squad Members, they are here to ensure you make the most of your time at Uptown Bounce and keep you safe.

  9. Children under 12 must be actively supervised by a caregiver 14 or over. Actively supervised means: watching your child at all times. able to provide immediate assistance.

  10. All promotional offers are deemed for casual bounce sessions only. 10+ discounted bookings, Birthday packages are not included in promotional discounts.

  11. No food or drink is permitted on or near the Uptown Bounce trampolines, air bags or other equipment.

  12. Any customers judged to be intoxicated or under the influence by Uptown Bounce staff will not be allowed on the premises.

  13. Only Squad Members employed by Uptown Bounce are permitted to provide instruction or advice for safe bouncing.

  14. Please inform our Squad Members if you have any medical conditions that you may require assistance with.

  15. We do not recommend using the trampolines if you are pregnant or think you may be pregnant.

  16. When entering Uptown Bounce, you give Squad Members permission to use any photographs or videos taken of yourself or group for promotional use which includes social media, if you don’t wish to have photo’s or video’s used in this manner you must inform staff on arrival.

  17. Spectators must stay in the designated areas provided, if spectators want to bounce they must purchase a session.

  18. For Health and Safety reasons we do not allow self catering.

  19. Uptown Bounce safety socks must be worn at all times while in the Trampoline Arena, air bag or on other equipment.

  20. Toddler time is for those bouncers 110cm and under only.

Annual and Monthly passes

  1. Pass must be purchased in store 

  2. Monthly passes not valid during school or public holidays. Passes can be put on hold if pass falls over school/public holiday.

  3. Bouncer name will be recorded as pass holder. Passes can not be shared or transferred - one pass per person

  4. Name and photo must be provided 

  5. Bookings to be made via email or phone, pass number to be recited at time of booking

  6. Subject to trampoline floor availability

  7. Does not include bounce safety socks - must be purchased when needed

  8. Uptown Bounce has the right to terminate pass upon breach of T&C’s or Uptown Bounce Rules and Guidelines

  9. We recommend no more than 2 consecutive hours for safety reasons